Katrin Langley, MBA

Tampa, FL

Expertise & Experience: For more than 10 years, Katrin has focused on improving the customer experience and enhancing the customer journey through both human and digital interactions. As a life-long researcher and writer, she continually examines, writes, and shares articles on topics such as AI, CX, and industry specific. Excellence: With more than 10 years of experience in BPO and over 20 years consultative solutions including BPO, Engineering and Legal industries, Katrin has led, teamed, and won programs from start up to enterprise across BFSI, Retail/eCommerce, Travel & Hospitality, and Health Care. Additionally, Katrin is the Designated Membership Chair for the Tampa Economic Club (ECOT) and frequently speaks on syndicated podcasts about Customer Experience.